The Broken Promises of Accessible Travel: A First-Hand Perspective

An artistic rendering of a wheelchair user on an airplane, He sits in his chair in the main cabin. Head slightly down. Looking outside the window.

Today, I find myself echoing the eloquent Inigo Montoya from "The Princess Bride."

"Accessibility: You keep using that word. I do not think it means what you think it means."

The prospect of spontaneously selecting a destination and embarking on a journey has never been feasible for me, whether it's a simple night out or a more extended travel. There's always a near-reflexive need for research, extensive planning and, unfortunately, a dose of apprehension about the journey ahead. An unavoidable question looms: "Will this trip be as disability-friendly as it claims to be?"

From the moment a trip idea sparks, anxiety follows.

A recent USA TODAY article by Zach Wichter underscored a disheartening truth: Progress for disabled travelers is not coming fast enough. According to the latest U.S. Department of Transportation data, airlines damage or otherwise mishandle about 1.5% of the mobility devices they transport each month. In 2022, that meant 11,389 incidents. It's essential to note these figures may not fully represent the issue, as not everyone reports their damage to the airline. When your legs are broken, the bureaucracy of filing paperwork may feel insurmountable.

Every trip brings with it the fear of damage to my wheelchair. More than a mobility device, it's an extension of myself, and much like Canine Companions® Pico, integral to my autonomy and freedom. The idea of it being damaged, lost or mishandled during a flight isn't unfounded, and no amount of in-flight entertainment can alleviate that anxiety.

Travel can be equally challenging for those with non-physical disabilities. As Heather Ansley from Paralyzed Veterans of America aptly said, “Air travel discriminates against just about every group of people with disabilities."

Fears extend beyond the flight.

Will the hotel room genuinely be wheelchair-accessible? I can't count how many times I've booked rooms purportedly adhering to ADA guidelines that I physically couldn't enter. Actuators are missing, doors are heavy, and I often lack the necessary space to maneuver through the doorway. The same quizzical response usually follows when I raise these issues to hotel management: "You know, that's a good point. We'll look into that!"

Then there's the enjoyment of the trip itself.

Can I navigate independently? What types of pathways are available? Will I be able to visit local attractions, or will I encounter insurmountable steps or broken elevators? When I inquire about accessibility, I'm asking, 'Can I navigate this by myself?' It's not a prelude to a joke about how many non-disabled people it takes for a disabled person to enjoy autonomy.

Accessibility isn't merely about adding ramps or widening doorways. It's about genuinely understanding and addressing the unique needs of each individual.

While it's encouraging to see progress — like Sen. Duckworth's proposed MOBILE Act—we are still far from where we need to be.

#GlobalAccessibilityAwarenessDay #Travel

Cruising Altitude: Progress for disabled travelers is not coming fast enough

Global Accessibility Awareness Day Part II

A collage of four photos that demonstrate different types of accessibility issues. 

Top left: A laptop with accessible features for web.

Top Right shows a cartoon series of individuals some wearing headphones for auditory processing challenges.

Bottom Left: A handful of people in a crowded space some are wearing masks for invisible disabilities 

Bottom Right is a series of steps leading up to a building demonstrating the need for elimination of physical barriers.

Happy Global Accessibility Awareness Day. As we celebrate let’s remember accessibility can take on many forms. When we make the world more accessible to all we make it more inclusive.

#GlobalAccessibilityAwarenessDay #Technology #DisabilityAwareness #Disability #GAAD2023 #GAAD

Global Accessibility Awareness Day 2023

A futuristic assistive tech concept art with sleek design, neon lights, holographic interface, personalized AI, and a user-friendly experience.

Global Accessibility Awareness Day may officially be two days away, but advocacy isn’t dictated by a calendar. As we prepare to celebrate, I am reminded of both the progress we've made and the challenges that remain.

Recently, a story in YourTango by Nia Tipton highlighted an all-too-familiar story of a disabled passenger who shared in a viral TikTok that she was forced to exit the plane without her mobility aids. Despite having made prior arrangements for wheelchair assistance, she was left stranded on her flight, forced to walk off the plane, tripped, fell, and eventually passed out due to the lack of necessary assistance. She was then rushed through the airport, berated, and made to feel like a burden.

This is not the world we should be living in. This is not the experience anyone should have to go through.

And yet, there is a glimmer of hope. CultofMac.com reports that this week, ahead of WWDC23 Apple previewed some of their upcoming features aimed at those with disabilities. Among these features are 'Live Speech' and 'Personal Voice', these tools allow people with disabilities to type what they want to say and have it spoken aloud, or to have their own speech transformed into clear, synthetic speech. In creating these features, Apple isn't just making their products more accessible; they are affirming our worth, our potential, and our place in the world.

While these advances in technology are promising, challenges persist. As Caroline Casey founder of the Valuable 500 writes in a recent Forbes piece, "Discrimination of people with disabilities is a protracted tale – but this should be a motivator or an opportunity to be accountable and take action." We need to address the systematic issues that continue to marginalize individuals with disabilities, particularly in the workplace.

The facts are stark. Recent research from the Valuable 500 shows that only 3% of leaders would speak out openly about their disability or caregiving role. When we consider that 1 in 4 has a disability, this is troubling. We need to make space for different perspectives, cultivate workplaces where employees are able to be their authentic selves. We need leaders who understand disability does not equate to inability and that our experiences, voices, and insights are not only necessary but also enriching. Companies looking to be more inclusive should look for more than a culture fit. They should strive for a culture add.

On this lead up to to Global Accessibility Awareness Day, let's remember that our journey toward creating an inclusive and equitable society for all, including people with disabilities, is ongoing. It’s not only about installing ramps and elevators or developing speech recognition software—it's about fostering respect, empathy, and understanding. It's about acknowledging that disability is not a deficit but simply a different way of experiencing the world.

Global Accessibility Awareness Day

"The truth of the matter is, Netflix Director of Product Accessibility Heather Dowdy explained, the disability community “has been here all along.” As such, it makes sense to want to normalize and tell their stories. Indeed, the pandemic has only reemphasized the importance of accessibility and assistive technologies."
Forbes, Steven Aquino
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Today we celebrate Global Accessibility Awareness Day, highlighting the advances making technology and entertainment more accessible to the disability community. Oftentimes, seen as an afterthought, these enhancements are vital to ensuring disabled people can participate equitably as consumers of entertainment as well as fully leverage a company’s complete product line readily and with full confidence their needs will be met.

The disability community accounts for 20% of the global population, the largest underserved minority. When you consider accessibility for one, you enable it for all. So many of the tools and technologies in wide use today were initially developed for disabled people, and yet are seen as ubiquitous today. Think captions, speech to text, or screen adjustments on mobile devices.

In recent days companies like Apple, and Microsoft have rolled out enhancements to their product lines aimed at people with disabilities. Apple, for example unveiled Door Detection, helping those with vision impairments more easily navigate their surroundings. Additionally, they’ve improved functionality of the Apple Watch allowing it to be controlled through the iPhone; a larger screen with more real estate that also allows users the benefit of assistive technology already present within iOS— features like voiceover and magnification— not yet independently available on Apple watch.

For its part, Microsoft announced Thursday in a company blog post recent improvements included in Windows 11 that aim to make its OS more accessible, including Live Captions and new natural voices for users of screen readers. Last week at its annual Microsoft Accessibility Summit, a slew of adaptive technology for computing and gaming was also unveiled. Additionally, Microsoft touted its recruitment efforts to improve disability representation within the company.

A new study from Microsoft Education found that 84% of teachers say it’s impossible to achieve equity in education without accessible learning tools. And 87% agree that accessible technology can help not only level the playing field for students with disabilities but also generate insights that help teachers better understand and support all their students.

Accessibility benefits everyone. While companies like Netflix, Apple, and Microsoft are to be applauded for their progress, they represent merely a step forward in equity. We must continue to push all companies, regardless of overall size, or market share to fully embrace equality for all. To that end, I look forward to the day when Global Accessibility Awareness Day ceases to exist and it fades into the background.