Accessibility at Disney: A Conversation We Need to Have

Cinderella Castle at Walt Disney World in Florida, a majestic and iconic fairytale castle with blue rooftops, golden spires, and pink and gray walls. The setting includes a clear sky and a few decorations in the foreground, emphasizing the grandeur and magical atmosphere of the castle.

Growing up in Los Angeles, some of my best childhood memories were at The Walt Disney Company parks with friends. For a little while, the challenges of living with a disability seemed to fade away. I felt free, just another kid thrilled by the magic of Disney. Sure, entering rides through the exit to skip the long lines wasn’t a perfect system—it drew attention to my differences—but it made those moments possible. I used to joke with my friends: “Want to trade disabilities for this perk?” Unsurprisingly, no one ever did. Guess the FastPass for chronic pain wasn’t worth it.

Decades later, Disney’s recent changes to its Disability Access Service and the growing shortage of Electric Conveyance Vehicles have created significant barriers, leaving many wondering if inclusivity still has a place in the magic.

For years, DAS offered a lifeline, providing virtual queues that allowed disabled guests to avoid physically taxing lines. But in 2024, new restrictions left many who had relied on the service feeling excluded. Black Enterprise Magazine reports a recent study shared with the IAAPA found nearly half of those denied DAS said they’d visit Disney parks less often; over a third said they wouldn’t return at all. A spokesperson for DAS Defenders summed it up perfectly: “The changes to DAS and the ECV shortage are creating barriers for disabled guests who simply want to enjoy the parks.”

The ECV shortage has only made things worse. Disney positioned these vehicles as an alternative to DAS, yet supply can’t keep up with demand. A photo that went viral of a sign at Magic Kingdom announcing all ECVs were sold out for the day struck a nerve. For those of us who rely on mobility aids, this isn’t just an inconvenience—it’s a dealbreaker. Imagine being told “the most magical place on Earth” has everything but a seat for you. These changes appear driven by cost-cutting rather than a genuine commitment to inclusivity.

Accessibility isn’t a bonus feature. It’s the foundation for creating spaces where everyone can participate fully. Disney has made strides in other areas, but these recent decisions cast doubt on whether they’re truly listening to their disabled guests. For a company built on the promise of magic for all, this feels like a step backward.

Still, I believe change is possible. Disney can revisit its DAS policies, ensure adequate ECV availability, and engage with disability advocates to craft a more inclusive strategy. After all, a more inclusive Disney isn’t just better for disabled guests; it’s better for everyone.

This isn’t just about Disney, though. It’s a reminder that accessibility is a collective responsibility. Whether at work, in public spaces, or at amusement parks, we all have a role to play in building a world where inclusion isn’t an afterthought but a given.

The FTC’s $1M Wake-Up Call to accessiBe: Why Accessibility Overlays Are Failing Us

A colorful and abstract digital artwork depicting a judge's gavel. The gavel is stylized with splashes of vibrant paint in shades of yellow, green, blue, purple, orange, and black, creating a dynamic, graffiti-like effect. The background is a chaotic blend of splattered colors, giving the image an energetic and bold appearance

As someone who uses assistive technology on a daily basis, I understand the value of true accessibility. Overlays purport to perform magic, but instead simply render many websites unusable, particularly for people with screen readers or those using other assistive devices. That’s why the recent $1 million Federal Trade Commission fine against accessiBe is not just a headline — it’s a landmark moment for digital accessibility.

The Federal Trade Commission revealed accessiBe’s deceptive practices, which included paying reviewers to talk about its products. Samuel A.A. Levine, the director of the F.T.C.’s Bureau of Consumer Protection, said in the statement, “Companies seeking assistance to make their websites [accessibility] compliant need to be able to trust that products do what they promise.” When they fail to do so, everyone loses — and so does the disability community.

Advocacy groups have been ringing the alarm for years. National Federation of the Blind condemned accessiBe’s business practices as “disrespectful and misleading” and more than 400 accessibility advocates signed an open letter imploring businesses to abandon automated overlays. And the risks for companies? Huge. In 2021, over 400 organizations utilizing accessibility widgets were sued over non-compliance with accessibility standards.

This isn’t just about the failings of one company; we need to rethink our whole approach to accessibility in the digital age. You might think overlays are the solution, but the reality is, there are no shortcuts to inclusion. Real accessibility is the result of audits, user testing with people who have disabilities and compliance with WCAG standards. It’s not just about keeping away from lawsuits — it’s about building an internet that benefits everyone.

The FTC’s action should be a wake-up call. Convenience should not come at the expense of inclusion, transparency, and accountability — so it’s time for businesses to prioritize it.

FTC orders AI accessibility startup accessiBe to pay $1M for misleading advertising

The Dual Reality of Disability Pride Month: Progress in Technology, Challenges in Law

Composite image highlighting homelessness and disability rights. Includes a Supreme Court document titled 'CITY OF GRANTS PASS, OREGON v. JOHNSON et al.,' protest signs reading 'HOUSING NOT HANDCUFFS' in front of the U.S. Supreme Court, and a person sleeping on a bench, framed by a pink shape.

For over three decades, the Americans with Disabilities Act has been the cornerstone of ensuring rights and access for millions of Americans with disabilities. However, a quick glimpse at recent headlines reveals just how much work remains to be done to create true equality and access.

One area where we’ve seen significant progress is in the realm of technology and accessibility. Platforms like Yelp have introduced new features to make the world more accessible. Recently, Yelp announced the launch of AI-powered alt text and new ways to search for accessible businesses. These features, introduced in collaboration with American Association of People with Disabilities, Disability:IN, and The Arc of the United States allow users to search for businesses with braille menus, ADA-compliant buildings, and closed captioning on bar TVs. As Yelp’s Senior Vice President of Product, Akhil Kuduvalli Ramesh, stated, “With these new accessibility attributes, we’re excited to help businesses more clearly indicate their inclusive practices to make it even easier for people to find the right business for them.”​

Despite these advancements, recent legal developments underscore the ongoing challenges we face. The Supreme Court's decision in City of Grants Pass v. Johnson, which permits criminal penalties for people experiencing homelessness, disproportionately impacts those with disabilities. As disability rights lawyer Evan Monod writes for Slate Magazine, “At the trial court level, multiple people submitted declarations that they were not able to stay at the only shelter in Grants Pass because of their disqualifying disabilities." Justice Sotomayor’s dissent emphasized the critical issue: “Grants Pass’s Ordinances criminalize being homeless. The status of being homeless (lacking available shelter) is defined by the very behavior singled out for punishment (sleeping outside)”​

This decision echoes a dark chapter in U.S. history, where laws effectively criminalized disability. Monod highlights how “ugly laws” once prohibited disabled people from existing in public spaces, a practice that was deemed unconstitutional but seems to be resurfacing in different forms today​.

Disability Pride Month is not just a time to celebrate but also to recognize the work that remains. While we embrace technological advancements that make our world more accessible, we must also confront the systemic barriers that continue to exist.

These incidents are not isolated. They highlight the gap between the promise of the ADA and its real-world enforcement. As we celebrate Disability Pride Month, let's remember that advocacy is an ongoing journey. We need to hold institutions accountable and push for policies that ensure equal access and inclusion for all.’

The Supreme Court Just Opened the Door to the Criminalization of Disability