Theme Park Accessibility

Magic with a Side of Bureaucracy: Navigating Theme Parks and Airlines with Disabilities

Theme Park goers are seen on a rollercoaster

Theme Park goers are seen on a rollercoaster

Growing up in sunny California, I was fortunate to be surrounded by some of the world's most iconic theme parks - Disneyland Resort, Universal Studios Hollywood, and Six Flags Magic Mountain. These parks were more than just places of entertainment; they were sanctuaries where I felt included and normal amongst my peers. As someone with multiple disabilities, these visits were moments of liberation where I could feel free to be a kid without being overly self conscious or restrained by disability.

Back in the day, it was standard practice to obtain a visitor's pass from guest services, allowing us to enter from the exit and avoid the long wait times. But times have changed.

Now, Universal is introducing a new protocol. As Michelle Diamentper writes in Disability Scoop, "Starting this week, however, Universal Orlando Resort and Universal Studios Hollywood will require that individuals apply for a special card known as the Individual Accessibility Card prior to their visit in order to qualify for an Attraction Assistance Pass." This card, issued by the International Board of Credentialing and Continuing Education Standards (IBCCES), requires documentation detailing the type of accommodations requested, at least 48 hours before arrival.

Disney by contrast allows disabled patrons to receive return times in the theme park’s mobile app comparable to the ride’s posted wait time.

While new policies aim to prevent misuse, they inadvertently create additional hurdles for disabled patrons. As Jennifer Shelton told The Wall Street Journal, “It’s just another thing we have to think through when travel is already hard and we’re trying to make it as fun as possible.”

Flying, another aspect of my travels, has its own set of challenges. With Canine Companions® Pico by my side, I've had to navigate the maze of paperwork required by the 2020 update to Air Carrier Access Act. While I pride myself on being organized and adept at bureaucracy, there are days when the energy simply isn't there, especially when I travel. The added burden of paperwork is a reality many disabled individuals face, deterring us from accessing services and entertainment. Open Doors Organization is helping streamlining the process for airline passengers flying with Alaska Airlines and JetBlue, still the added layers can be exhausting when you're already depleted from the stress of travel.

While measures to prevent system abuse are essential, it's crucial to ensure they don't inadvertently make life harder for those genuinely in need. As we advocate for more inclusivity, it's essential to strike the right balance, ensuring everyone has the chance to experience the magic of theme parks and the freedom of travel.

Some Travelers Abused Disability Accommodations. Now Comes the Crackdown