Accessibility For All

Rest Easy, Pico

A montage grid of photos featuring Ryan and Pico

Many of you know me for my advocacy work around disability rights, accessibility, and inclusion. Those who have followed my journey also know what an integral part of that advocacy my service dog, Canine Companions® Pico, has been. He was not just my companion but a key part of my mission to break down barriers and create a more inclusive world.

Last night, I had to say goodbye to my best friend, my partner, and my loyal service dog, Pico. Nearly 13 years of unwavering loyalty, love, and trust — Pico was more than a service dog. He made me a better human, a better advocate, and someone who could navigate the challenges of the world with confidence.

Waking up to the quiet today hits hard. It’s a silence I wasn’t ready for. Pico not only helped me navigate the world physically, but he also helped me grow as a person and reminded me every day of the power of loyalty, patience, and love.

Rest easy, Pico. You’ve earned your peace. Thank you for being the most amazing boy. I’ll carry your lessons and your love with me always.

Creative, Inclusive Workspaces: What We Can All Learn from the Adaptive Umbrella Workshop

Ryan presents via Zoom at a workshop on creating inclusive workspaces.

As we kick off National Disability Employment Awareness Month, yesterday I had the incredible honor of delivering the closing keynote address at the Adaptive Umbrella Workshop, hosted by the Bloomfield Township Public Library. This workshop focused on fostering creative, inclusive workspaces, and it was a privilege to share my thoughts on how we can create environments where everyone feels like they belong.

I've seen firsthand how conversations around diversity, equity, inclusion, and access are often treated like checkboxes—something to do out of obligation rather than a genuine effort to celebrate difference. During the workshop, we talked about how true inclusion goes beyond merely checking off boxes; it’s about cultivating a culture where disability isn’t a dirty word or something to dance around.

We discussed how equity, not just equality, must be the goal. Equity recognizes that everyone needs different tools to succeed. The idea that reasonable accommodations—whether it’s telework, flexible schedules, or assistive technology—are “special” or “unfair” is still prevalent in many workplaces. But these accommodations are about creating a level playing field.

In the federal government, where I've worked for over a decade, telework has been a game-changer, especially during the pandemic. But it isn’t just about the pandemic—it’s about offering flexibility for employees who navigate complex physical and invisible disabilities like chronic pain. Accommodations like these are about empowerment, not favoritism.

Another important topic we tackled was the disclosure of invisible disabilities. A 2023 study by the SHRM revealed that 47% of employees with invisible disabilities haven’t disclosed them to their employers. This comes from a place of fear—fear that disclosure will harm career prospects or lead to workplace stigma. Employers must create safe spaces where employees feel empowered to disclose if they choose to, without fearing repercussions.

Finally, we talked about resentment. Sadly, workplace accommodations are often misunderstood, leading to friction among coworkers who don’t see or understand the need. But as I shared during my keynote: It’s not the manager’s job to justify accommodations to other employees. Accommodations are about equity.

This workshop reminded me that building inclusive workspaces is an ongoing process. It’s about continuous education, open conversations, and creative solutions. The more we talk about what inclusion really looks like, the better we get at building work environments that uplift everyone, not just a select few.

A huge thank you to Jennifer Taggart and the Bloomfield Township Public Library for hosting such an important event, and to everyone who attended and asked thought-provoking questions. Your engagement fuels the work we’re doing to create a more equitable future.

The Floor, Not the Ceiling: Continuing the ADA's Legacy

A brick wall with a round button labeled "PUSH TO OPEN" featuring a wheelchair accessibility symbol.

All month long, I've been reflecting a lot on how disability is so often misunderstood. The Americans with Disabilities Act was a groundbreaking achievement for disability rights. But let's be real—it should be seen as the floor, not the ceiling, for what we aim to achieve.

A major misconception about disability is viewing it as a monolithic experience. It's not. Disability is vast, varied, and beautiful. Just like NPR readers pointed out, “Disabilities aren't one size fits all” and “not all disabilities are visible or immediately recognizable.” This diversity within our community needs more acknowledgment and understanding. We must break free from narrow definitions of what’s considered a “legitimate” disability. The ADA definition of disability is broad, in large part due to the recognition that disability affects everyone differently.

The ADA has indeed been instrumental in advancing the rights of people with disabilities. It opened doors and provided legal protection against discrimination. Yet, as Andrew Pulrang emphasizes, the ADA is often seen as “toothless” because of inconsistent enforcement and the persistent barriers—both physical and societal—that we encounter daily. Accessibility should be a basic right, not an inconvenience that gets ignored when it’s costly or challenging.

People’s ideas of what disability looks like are often so limited. They have these fixed notions that lead to gatekeeping and judgment. I remember when I got matched with Canine Companions® Pico, in 2014. Moving through the world with him opened my eyes to many nuances of disability access. Even though I’ve been disabled my whole life, being a new service dog handler was an entirely new experience. Pico and I faced challenges, but we also created positive change by challenging perceptions of what we could accomplish as a team.

True inclusion begins with empathy and a willingness to understand the varied experiences of those of us with disabilities. It means challenging preconceived notions and really listening to the voices within our community. As one NPR reader aptly put it, “Disability is not a fate worse than death. You can adapt, and you would if you suddenly became disabled.”

“Our disabilities are not flaws to be fixed, but integral parts of our identities that shape our unique perspectives and strengths,” Kim Chua told NPR. “We’re not defined solely by our disabilities. We’re whole, complex individuals with dreams, talents, and contributions to make.” By fostering a culture of empathy and understanding, we can work toward a society that truly values and includes everyone. The ADA was just the starting point, but our journey toward full equity and inclusion is ongoing. Let’s keep moving forward together.

As we close out Disability Pride, remember to lead with empathy and curiosity.

What NPR readers want you to know about living with a disability-readers-stories


The Power of Words: Trump's Harsh Views vs. Biden's Compassion

A disabled parking logo is depicted with blood dripping down, symbolizing the erroneous belief that disabled people should die. The scene is a dark and eerie, with the surrounding environment having a grim and foreboding atmosphere, including dark, leafless trees and a misty background.

I can’t stop thinking about President Biden’s address to the nation last night—his first since deciding to exit the 2024 race. His speech was filled with humanity and a focus on inclusion, qualities that starkly contrast with sentiments expressed by Donald Trump, as revealed in a recent TIME Magazine article by Fred Trump III.

Biden’s words from the Oval Office were profound: “We have to decide: Do we still believe in honesty, decency, respect, freedom, justice, and democracy? In this moment, we can see those we disagree with not as enemies but as fellow Americans.” This message of unity and respect is essential, especially as we celebrate the 34th anniversary of the Americans with Disabilities Act. The ADA, passed under the George H.W. Bush administration, is more contested than ever in today’s political climate. I’m not sure it would pass Congress in 2024.

Contrast this with the shocking statements from Donald Trump, as recounted by his nephew Fred Trump III. Fred’s article reveals a chilling disregard for disabled people. President Trump reportedly said at the height of COVID-19, “The shape they’re in, all the expenses, maybe those kinds of people should just die,” in reference to his own blood. These words are not just hurtful; they are a stark reminder of how far we still have to go in fighting for the rights and dignity of all Americans.

Biden’s commitment to disability rights has been evident throughout his administration. His support for updates to Section 508 of the Rehabilitation Act is a critical step forward. “The federal government has an obligation to ensure that its services are accessible to people with disabilities, including its websites and technology,” said Senator Bob Casey, co-sponsor of the proposed updates. This legislation aims to make federal technology accessible to all Americans, ensuring that no one is left behind.

I use a wheelchair. I handle a service dog. I leverage assistive technology to navigate the web due to my visual impairment. These updates are not just necessary; they are vital. It’s not just about physical barriers; it’s about breaking down attitudinal ones as well.

Biden’s words remind us that we are all in this together: “We are a great nation because we are a good people...The power’s in your hands. The idea of America lies in your hands. You just have to keep faith.” In contrast, Trump’s comments reflect a divisiveness that undermines the progress we’ve made and the values we stand for.

As we approach this significant anniversary of the ADA, let’s remember the work that still needs to be done. Let’s continue to fight for a world where everyone, regardless of their abilities, has equal access to opportunities and resources. When given the respect and dignity we deserve, we not only thrive, we persevere. The only thing that needs to die is ableism.

My Uncle Donald Trump Told Me Disabled Americans Like My Son ‘Should Just Die’

A Legacy of Inclusion: Thank You, President Biden

President Joe Biden, wearing a dark suit, light blue tie, and aviator sunglasses, waves to the camera.

I’ll be honest: the news that President Biden won't seek reelection in 2024 hit me hard. It's a defining moment for a leader who has profoundly shaped the disability community. His tenure has brought about unprecedented changes and set a new standard for inclusion and accessibility. As we reflect on his legacy, it's clear that President Biden's impact will be felt for generations to come.

Did you know that in 2023, the employment-population ratio for people with disabilities hit 22.5%? That’s the highest since the Bureau of Labor Statistics started tracking this data in 2008. The unemployment rate for people with disabilities dropped to 7.2%. These numbers reflect real, positive change in our lives.

Biden's commitment to the disability community is clear. Take Medicaid, for example. It now covers over 80 million Americans, including many of us with disabilities. He also boosted special education funding by $2.6 billion in 2021.

Let’s talk about student loans. The U.S. Department of Education's PSLF program was a mess, with a 99% rejection rate under the previous administration. President Biden stepped in and made real changes. He streamlined the application process, expanded eligibility, and fixed past errors. Now, thousands of public servants, including many with disabilities, are finally getting the loan forgiveness we were promised.

Air travel has long been a nightmare for many with disabilities. Recently, the U.S. Department of Transportation announced a proposed rule aimed at ensuring passengers who use wheelchairs can stay in their own wheelchairs while flying. This rule, if implemented, would mark a monumental shift in air travel accessibility.

The new proposal also includes several key improvements. Airlines would be required to notify passengers immediately if their wheelchair has been mishandled, repair or replace damaged wheelchairs, and return lost wheelchairs to the passenger's final destination within 24 hours.

We owe President Biden a big thank you. His dedication to disability rights has been unwavering. His administration’s focus on accessible infrastructure has modernized public transit systems across the country, making it easier for wheelchair users like me to get around. These improvements have touched the lives of countless people who rely on public transportation daily.

The policies President Biden put in place have laid a strong foundation for future advancements in disability rights and inclusion. As we continue to advocate for equity and access, we need to build on his legacy to create a society where everyone, regardless of ability, can thrive.

Thank you, President Biden, for your unwavering support and dedication to making our lives better. Your legacy will endure, and we will carry the torch forward.

You Don’t Look Disabled: The Harmful Effects of Gatekeeping

“Keep Out” Sign in red lettering against a brick wall.

Living with cerebral palsy, I've encountered many forms of gatekeeping that undermine my lived experience. Despite decades of progress and the landmark Americans with Disabilities Act turning 34 this year, our community continues to face skepticism and discrimination, often because we don’t fit society's narrow view of what disability should look like.

Paul Castle, a blind artist and illustrator, encapsulates a critical point when he says, "Blindness is a spectrum." Castle and his guide dog, Mr. Maple, were recently denied entry to a Seattle restaurant because an employee didn't believe Mr. Maple was a real service animal. The employee's reasoning? "You don't look blind," he told Castle, per CBS News. This statement underscores a broader issue: the public's limited understanding of disabilities, which often leads to harmful gatekeeping.

Disability manifests in countless ways, both visible and invisible. As someone who uses a wheelchair and a service dog, along with chronic pain, I've seen firsthand how quickly people are to judge based on appearances. The reality is, disabilities are as diverse as the people who live with them. They can vary not just from person to person but even within the same individual over time.

The Daily Dot reports, Katie, a TikTok user with a service dog, shared a harrowing experience at a JCPenney store. During a medical episode, a fellow shopper harassed her, questioning why she needed a service dog and even suggesting she was "in the way." Katie’s service dog was assisting her, but the woman insisted, "You don't look like you need a service dog." This incident again highlights the everyday struggles we face, constantly defending our needs against ignorance and prejudice.

Such encounters are not isolated. They reflect a systemic issue where ableism and medical gatekeeping prevent us from accessing the rights and accommodations to which we are legally entitled. This attitude perpetuates discrimination and hinders true inclusion. We need to shift the narrative from suspicion and doubt to understanding and acceptance.

To combat this, we need stronger laws protecting the rights of people with disabilities and better public education about the spectrum of disabilities. Educating the public about the ADA and the legal rights of service dog handlers is essential. We must urge legislators to enforce existing laws more strictly and to consider new measures that protect us from discrimination and harassment.

As I reflect on these stories, I am reminded of the resilience of our community and the importance of continuing the fight for equity and inclusion. We must break down these barriers and educate others about the true nature of disabilities. Disclosing our disability is not for style points or sympathy. We share so that you'll understand, and most importantly, believe us.

Blind artist who was told "you don't look blind" has a mission to educate: "All disabilities are a spectrum"

Gatekeeping Magic: The Exclusionary Impact of Disney's New DAS Rules

A view of Walt Disney World in Orlando, Fla

As we celebrate Disability Pride Month, a time to honor the achievements of the disability community, we must also address the setbacks that threaten our progress. The Walt Disney Company's recent changes to its Disability Access Service policy serve as a poignant reminder of how easily strides toward inclusion can be undermined.

Growing up in California, Walt Disney Parks & Resorts were more than just a destination; they were a magical escape from the daily challenges of navigating a world not designed with us in mind. As a wheelchair user and someone living with chronic pain, trips to Disney offered a rare respite where the focus was on fun, not on proving my worth or fighting for basic accommodations. However, Disney’s latest policy changes have turned this escape into yet another battleground for disability rights.

On May 20, Disney instituted a more restrictive policy on who qualifies for its DAS program. Previously, those who "have difficulty tolerating extended waits in a conventional queue environment due to a disability" were eligible. Now, only individuals with "developmental disabilities such as autism or a similar disorder" can request a return time. This change has left many in the disability community, including those with invisible disabilities, excluded and disheartened. This exclusion not only diminishes the magic of Disney but also underscores a larger issue: the gatekeeping of what counts as a disability.

Disney's decision to narrow the criteria for DAS passes is a step backward in disability inclusion. By focusing only on visible or specific types of disabilities, Disney is disregarding the diverse and often invisible challenges that many of us face daily. This policy shift exemplifies a troubling trend where organizations prioritize convenience over comprehensive inclusion, making decisions without consulting key stakeholders from the disability community.

Moreover, too many believe they have unfettered access to our medical histories, forgetting that disclosure of disability is a personal choice. Often, discussions of disability can be triggering and traumatic. The exhaustion and raw exposure of needing to "prove" our disability can become overwhelming. That lack of empathy is dehumanizing.

Historically, Disney has been recognized for its disability inclusion efforts. A spokesperson from Disney told Yahoo News, “Disney is dedicated to providing a great experience for all guests, including those with disabilities.” However, the recent policy change contradicts this commitment, revealing a lack of understanding and empathy toward the diverse needs of the disability community.

As we celebrate Disability Pride Month, let’s remind organizations like Disney that true magic lies in creating spaces where everyone can feel welcome and valued.

Disney's new theme park disability policy sparks anger

The Dual Reality of Disability Pride Month: Progress in Technology, Challenges in Law

Composite image highlighting homelessness and disability rights. Includes a Supreme Court document titled 'CITY OF GRANTS PASS, OREGON v. JOHNSON et al.,' protest signs reading 'HOUSING NOT HANDCUFFS' in front of the U.S. Supreme Court, and a person sleeping on a bench, framed by a pink shape.

For over three decades, the Americans with Disabilities Act has been the cornerstone of ensuring rights and access for millions of Americans with disabilities. However, a quick glimpse at recent headlines reveals just how much work remains to be done to create true equality and access.

One area where we’ve seen significant progress is in the realm of technology and accessibility. Platforms like Yelp have introduced new features to make the world more accessible. Recently, Yelp announced the launch of AI-powered alt text and new ways to search for accessible businesses. These features, introduced in collaboration with American Association of People with Disabilities, Disability:IN, and The Arc of the United States allow users to search for businesses with braille menus, ADA-compliant buildings, and closed captioning on bar TVs. As Yelp’s Senior Vice President of Product, Akhil Kuduvalli Ramesh, stated, “With these new accessibility attributes, we’re excited to help businesses more clearly indicate their inclusive practices to make it even easier for people to find the right business for them.”​

Despite these advancements, recent legal developments underscore the ongoing challenges we face. The Supreme Court's decision in City of Grants Pass v. Johnson, which permits criminal penalties for people experiencing homelessness, disproportionately impacts those with disabilities. As disability rights lawyer Evan Monod writes for Slate Magazine, “At the trial court level, multiple people submitted declarations that they were not able to stay at the only shelter in Grants Pass because of their disqualifying disabilities." Justice Sotomayor’s dissent emphasized the critical issue: “Grants Pass’s Ordinances criminalize being homeless. The status of being homeless (lacking available shelter) is defined by the very behavior singled out for punishment (sleeping outside)”​

This decision echoes a dark chapter in U.S. history, where laws effectively criminalized disability. Monod highlights how “ugly laws” once prohibited disabled people from existing in public spaces, a practice that was deemed unconstitutional but seems to be resurfacing in different forms today​.

Disability Pride Month is not just a time to celebrate but also to recognize the work that remains. While we embrace technological advancements that make our world more accessible, we must also confront the systemic barriers that continue to exist.

These incidents are not isolated. They highlight the gap between the promise of the ADA and its real-world enforcement. As we celebrate Disability Pride Month, let's remember that advocacy is an ongoing journey. We need to hold institutions accountable and push for policies that ensure equal access and inclusion for all.’

The Supreme Court Just Opened the Door to the Criminalization of Disability

Empowerment on Four Legs: Celebrating National Service Dog Month

Ryan, next to service dog Pico, poses with D.C. Councilwoman Brooke Pinto, Canine Companions puppy raiser, Jaime Werner and her service dog in training, Boston following the recognition of National Service Dog Month by the D.C. City Council

Yesterday, I was honored to witness the formal recognition of National Service Dog Month by the Council of the District of Columbia, a testament to the incredible work of organizations like Canine Companions®.

Since its inception in 1975, they have placed 7,454 graduate teams. Just this year, 413 working dog teams have been placed, and there are currently 2,706 active graduate teams nationwide. Behind these numbers are countless stories of individuals finding newfound independence and confidence, thanks to their service dogs.

But these achievements aren't just the result of the organization's efforts alone. A vast network of 4,700 active volunteers nationwide, including 1,292 volunteer puppy raisers and 138 volunteer breeder caretakers, contribute to this mission. Yesterday, I had the pleasure of meeting Jaime Werner, a volunteer puppy raiser whose dedication ensures that service dogs like Pico are well-trained and ready to assist individuals like me. She is currently raising her sixth dog, Boston.

Councilwoman Brooke Pinto's introduction of this legislation is a significant step forward in recognizing the importance of service dogs in our community. Navigating the world with myriad disabilities can be tricky, and Pico has been instrumental in my daily life.

As we celebrate National Service Dog Month, let's remember that independence shouldn't be limited. Every individual, regardless of their challenges, deserves the chance to lead a life with greater autonomy. And with the support of service dogs and the organizations that train them, this vision is becoming a reality for many.

Thank you, Canine Companions, for your unwavering dedication. And to Pico, my loyal companion, thank you for being my eyes, ears, and a never-ending source of joy and humor.

Barbie Movie: A Step Forward or a Missed Opportunity for Disability Representation?

Ryan, Rachael, and Pico pose in front of the poster for Barbie Movie.

Ryan, Rachael, and Pico pose in front of the poster for Barbie Movie.

This past weekend, my girlfriend and I joined the throngs of Mattel, Inc. Barbie enthusiasts to watch the much-anticipated Barbie movie. As a disability advocate and a fan who may have unapologetically bought "KENough" merch, I was particularly interested in the representation of Wheelchair Barbie, a character that has been a beacon of hope for many young individuals who use wheelchairs.

The movie was entertaining, and the diversity representation was commendable. However, I couldn't help but notice that Wheelchair Barbie, despite her presence in the opening dance scenes, had no dialogue throughout the movie. This was a stark reminder of the reality that, as Madison Lawson writes in her Teen Vogue op-ed, "People with disabilities are rarely featured as the ideal beauty standard, and are often used as objects of inspiration to make non-disabled people feel better about themselves."

The lack of dialogue for Wheelchair Barbie speaks volumes about the broader perception of disability in our culture. It's as if our voices are not deemed important enough to be heard, even in a movie that prides itself on diversity and inclusion.

The struggles faced by Senator Tammy Duckworth, a disability advocate and wheelchair user, further underscore the challenges we face. As reported by POLITICO, Senator Duckworth was unable to watch the Barbie movie due to a broken elevator at the theater. This incident highlights the persistent accessibility issues that prevent full participation in society for individuals with disabilities.

On a more positive note, a resurfaced video of Margot Robbie, the star of the Barbie movie, communicating with a deaf fan at the movie premiere in Amsterdam, has been making rounds on the internet. While many outlets have praised Robbie's actions, I believe that such acts of inclusion should be normalized rather than sensationalized. Inclusion is not a favor or an act of charity; it is a basic human right.

As we wind down Disability Pride Month, let's remember that representation matters, but it's not enough. We need to ensure that our voices are heard, our experiences are acknowledged, and our rights are respected. Let's strive for a world where inclusion is the norm, not the exception.

The Barbie movie, with its appeal and lessons, transcends the gender spectrum. It's a reminder that stories of inclusion and diversity are not just for girls or boys, but for everyone.

Wheelchair Barbie Is a Lesson in the Power of Showing Up Where People Don't Think You Belong